What is a QR code and where do I find it?

Your QR code is what you scan to download your travel eSIM profile. It is available in the app or sent by email after purchase.

Where to find it

In the app: Open the app → My Plan, Order, or Subscription details → look for *Download eSIM*, *Install eSIM*, or *Show QR Code*

By email: Check the inbox you used to sign up — also check spam and promotions folders

Can I use the QR code more than once?

No. A QR code can only be scanned once. After the profile has been downloaded the code is no longer valid. Do not share your QR code — anyone who scans it first will claim your eSIM profile.

My QR code has expired

Check the app for an option to generate a new one or request a replacement through support.

What is the manual activation code?

The same email that contains your QR code also includes a manual activation code — a long string starting with LPA:1$. You only need one or the other. See QR code vs manual activation.

This article doesn't cover:

Manual activation →QR code vs manual activation — which should I use?

Installation →How to install your eSIM — iPhone / Android / Samsung