My travel eSIM isn't working abroad

Use this when your travel eSIM was working but has stopped, or is not connecting after arrival.

Before you start

• Confirm you are in a country covered by your plan — see What countries are covered?

• Confirm data roaming is enabled on your travel eSIM line — see Do I need roaming enabled?

Step 1 — Toggle airplane mode

Enable for 30 seconds, then disable. This resets the network connection.

Step 2 — Restart your device

A full restart forces the device to re-register on the local network.

Step 3 — Check your data balance

If your data allowance is used up, service will stop. See What happens when I run out of data?.

Step 4 — Select a network manually

iPhone: Settings → Cellular → Network Selection → turn off Automatic → choose a network from the list

Android: Settings → Network & internet → Mobile network → Network operators → Search manually

Try each available network. Switch back to Automatic once you find one that connects.

Step 5 — Toggle roaming on the travel eSIM off and back on

Still not working?

Contact support through the app. Include: the country you are in, your device model, your data balance, and the steps already tried.

This article doesn't cover:

eSIM not activating at all →My eSIM is not activating — troubleshooting guide

Coverage →What countries are covered?